Patient Information FAQ's:
Why choose Thrive Integrated Physical Therapy
At Thrive, we are patient-centric; dedicated to finding the CAUSE of your pain/issue and committed to helping you meet YOUR goals and expectations. Your physical therapist will listen to your story, learn about your symptoms and perform a extensive evaluation on your first visit. This diagnostic evaluation is performed in a private treatment room and involves a thorough assessment of your medical history, and an in depth assessment of your posture, joint health, soft tissue mobility, biomechanics and movement patterns. Your physical therapist will work with you to develop an integrated, individualized treatment plan designed to meet your goals. We believe that quality of care and attention to detail are paramount to patient recovery. At Thrive all appointments are a minimum of 50 minutes, one-on-one with a therapist.
Do I need a prescription for Physical Therapy ?
A prescription is required for physical therapy under New York State law. To qualify, your referring physician must practice in New York state, or be within 25 miles from NYC. If you do not have a prescription, or wish to be evaluated by a physical therapist before seeing your doctor, you are entitled to see a physical therapist for up to 10 visits or for 30 days from your initial assessment (whatever comes first) under the Direct Access law in New York State. We do, however, recommend getting a referral for PT from your doctor for physical therapy services as some insurance companies will not reimburse without a physician’s prescription. If you don’t have a doctor, we will be happy to recommend one.
What Insurances do you accept?
We are an out-of-network provider with all insurance companies except Cigna PPO, and are a non – participation provider with Medicare (we will electronically bill on your behalf and you will receive a check directly back from Medicare). We will check your insurance benefits and call you back prior to your appointment to determine a billing arrangement based on your coverage. Even if we do not participate with your provider we will bill the insurance company directly on your behalf. You may be responsible for a co-payment or a percentage of the bill at the time of service. If you don’t have out-of-network insurance benefits we do extend a discounted cash-pay rate due at the time services are rendered. If your insurance benefits run out during the course of physical therapy we will also extend a discounted cash-pay rate. Our office staff is always available to answer any questions that you may have regarding reimbursement. To get the process started, you can submit your insurance information online and one of our staff will check your benefits and get back to you with more information. Click HERE to get started.
Late Cancellations /No Show Policy:
We understand that unanticipated events occasionally happen. Work deadlines, business meetings, transportation issues, snowstorms and illnesses are a few of the reasons why one might consider cancelling an appointment. In order to be effective and fair to ALL of our clients and out of consideration for our therapist’s time we have adopted the following policies:
Please give 24 hours notice for cancellations. If you miss or cancel your appointments without giving us 24 hours notice we reserve the right to charge a late cancellation fee, which is not reimbursed by insurance. If your appointment is on a Monday, please notify our front desk by noon on the Friday before.
Appointment times have been reserved exclusively for you. If you arrive late, you will be responsible for the full bill and your session may have to be shortened in order to accommodate the patients who whose appointments directly follow your session.
Additional Office Policies:
Please notify your therapist at least one week prior to returning to your physician so that your therapist can re-evaluate you and update your physician on your progress.
We recommend scheduling appointments in advance for up to one month, so that you get appointment times that work with your personal schedule.
Please make all appointments through the front desk staff. Physical therapists do not keep their own schedules or handle scheduling, rescheduling or cancellations.
We want to know what’s on your mind, and encourage you to ask any questions you may have throughout the course of your therapy. It’s important that you feel comfortable about every aspect of your therapy, and we promise to do our very best to address all of your concerns. Our therapists assess your progress at every visit and will communicate with both you and your referring physician regularly.
We are open from 7:00 am to 7:45 pm Monday through Saturday. **Please note that while we are open for business, our in-office hours are temporarily modified in response to the COVID-19 crisis** Email firstname.lastname@example.org for more information.
For your convenience, we have provided downloadable click-and-fill versions our intake forms below. To expedite your first appointment, please complete these forms and bring them with you to your initial appointment.
Below are additional forms that are required by some insurance companies. Please check with the front desk to see which, if any, additional forms you are required to complete.
• OptumHealth Pre-Cert Forms *required for all Oxford patients
• Quick DASH: Disabilities of the Arm, Shoulder and Hand
• LEFS: Lower Extremity Functional Scale
• Back Index
• Oswetry Low Back Pain Scale
• Neck Index
• TMJ/TMD Disability Index
Physical therapy is prescribed by a physician as a means to strengthen a weakened body part or as a rehabilitative post-surgical requirement. As such, it is billable to major medical insurance plans.
We accept all major medical insurance plans on an out-of-network basis and are contracted with Cigna PPO. We are also and are an out-of-network contracted provider for Medicare.
Patients are responsible for payments of deductibles and any coinsurance at the time of service. For your convenience, payments can be made by cash, check or credit card. FSA and HSA payments are also accepted at our location.
As a service to our patients, Thrive offers the following assistance:
• Contact your insurance company directly to verify your benefits, co-payment and/or co-insurance. Click HERE.
• File your insurance claims when provided with the required insurance information
• Monitor insurance authorizations, number of authorized visits and prescription expiration date
• Fax initial evaluation, progress and discharge summaries to your physician prior to follow up appointments